Refund and Returns Policy for Zapetis.xyz

At Zapetis.xyz, we understand that shopping for maternity and postpartum clothing online can sometimes be challenging. That’s why we have created a clear and customer-friendly Refund and Returns Policy to ensure your satisfaction.

1. Return Eligibility

We accept returns for items that meet the following criteria:

  • Items must be returned within 30 days of the delivery date.
  • Products must be unworn, unwashed, and in their original packaging with all tags attached.
  • Sale items are not eligible for return unless otherwise stated.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@zapetis.xyz to request a return authorization.
  2. Prepare Your Package: Pack the item securely in its original packaging, including any accessories or tags.
  3. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

4. Exchanges

If you would like to exchange an item for a different size or color, please contact us at info@zapetis.xyz. We will provide you with instructions on how to proceed with your exchange.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will take responsibility for the issue and arrange for a replacement or refund at no extra cost.

6. Customer Support

For any questions regarding our Refund and Returns Policy, or if you need assistance, feel free to contact us:

  • Address: 705 Hangar Dr, New Iberia, LA 70560, USA
  • Phone: (570) 427-9826
  • Email: info@zapetis.xyz

7. Policy Updates

Zapetis.xyz reserves the right to modify this Refund and Returns Policy at any time. We encourage our customers to review this policy periodically to stay informed about any changes.

Thank you for choosing Zapetis.xyz for your maternity and postpartum fashion needs. Your satisfaction is our top priority!