Refund and Returns Policy – Zapetis
At Zapetis, we are dedicated to providing you with the best quality maternity clothing to ensure you feel comfortable, confident, and stylish during your pregnancy. Our refund and return policy is designed to give you peace of mind while shopping with us. We want to make sure that your experience is as smooth and enjoyable as possible, whether you’re returning or exchanging an item.
Returns and Exchanges
We understand that sometimes items may not meet your expectations or fit as expected. That’s why we offer a 30-day return and exchange policy for items purchased on our website. If you’re not completely satisfied with your purchase, you can return or exchange it within 30 days from the date of delivery.
To be eligible for a return or exchange, the following conditions must be met:
- The item must be in new, unworn, and unwashed condition.
- All tags must still be attached to the item.
- The item must be returned within 30 days from the delivery date.
Please note that items purchased during promotions, discounts, or clearance sales may have specific conditions, and we encourage you to check the product page for detailed information regarding returns for those items.
How to Return or Exchange an Item
Returning or exchanging an item with Zapetis is easy. Simply follow these steps:
- Contact Us: Reach out to our customer service team at info@zapetis.xyz or call us at (903) 671-7098 to request a return or exchange. Please include your order number, the item(s) you want to return or exchange, and the reason for your return or exchange.
- Return the Item(s): Once your return or exchange request is processed, you will receive instructions on how to send the item(s) back. Please send the items to our return address at:
Zapetis
351 Ash St, Maud, TX 75567, USA - Wait for Confirmation: After we receive the returned items, we will inspect them to ensure they meet the return criteria. Once approved, we will process your refund or exchange.
Refunds
Once your return is processed and approved, we will issue a refund to your original payment method. Please note that refunds can take 7-10 business days to appear on your account, depending on your bank or payment provider. Shipping charges are non-refundable, and customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
If your order was eligible for free shipping, please be aware that the actual shipping cost may be deducted from your refund if the returned item brings your total purchase below the minimum amount required for free shipping.
Defective or Incorrect Items
If you receive a defective or incorrect item, we apologize for the inconvenience. Please contact us immediately at info@zapetis.xyz or call (903) 671-7098 with your order number and details of the issue. We will offer you the option of a full refund or an exchange for the correct item at no additional charge. We cover the return shipping costs for defective or incorrect items.
Non-Returnable Items
Certain items may not be eligible for return or exchange due to hygiene and safety reasons, including:
- Intimates and undergarments for maternity wear.
- Gift cards, if applicable.
- Personalized items or custom-made products (if offered).
We encourage you to review product descriptions carefully before making a purchase to ensure you are fully satisfied with your selection.
Customer Service
At Zapetis, we want to ensure that your shopping experience is as easy and pleasant as possible. If you have any questions or concerns regarding returns or exchanges, please don’t hesitate to reach out to us. Our customer service team is always ready to assist you with any issues.
You can contact us through:
- Email: info@zapetis.xyz
- Phone: (903) 671-7098
- Address: 351 Ash St, Maud, TX 75567, USA
We’re here to help and make sure you’re happy with your purchase from Zapetis!